Terms and Conditions
Terms and Conditions for Emergency Home Assistance Services
Please read these terms and conditions carefully before using our emergency home assistance services provided by Emergency Home Assist (“the Company”). By accessing or using our services, you agree to be bound by these terms and conditions.
- Description of Services:
- The Company offers emergency home assistance services for situations including but not limited to water escapes, leaks, boiler malfunctions, and criminal damage repair.
- Our services include emergency callouts, assessment, loss assessing and restoration as deemed necessary by our qualified professionals.
- Service Availability:
- Our services are available within the geographical areas specified on our website or as agreed upon during registration.
- We strive to provide timely assistance, but service availability may vary based on factors such as demand, location, and external circumstances.
- Service Request Process:
- Customers must request assistance by contacting our designated emergency hotline or through our online portal.
- Upon receiving a service request, we will dispatch a qualified technician to the customer’s location as soon as possible.
- Fees and Payments:
- Service fees are determined based on the nature of the emergency, required repairs, and materials used.
- Customers are responsible for paying all fees associated with the services rendered.
- Payment is due upon completion of the service, unless otherwise agreed upon in writing.
- Quality of Service:
- The Company endeavours to provide high-quality, professional services to all customers.
- We warrant that our technicians are trained, qualified, and experienced in handling emergency home assistance situations.
- We strive to use quality materials and equipment for all repairs and restoration work.
- Limitation of Liability:
- The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
- We shall not be held responsible for any damages or losses resulting from delays, service interruptions, or factors beyond our control.
- Customer Responsibilities:
- Customers must provide accurate and complete information regarding the nature of the emergency and the location of the service required.
- Customers are responsible for ensuring access to the property and cooperation with our technicians during the service provision.
- Cancellation and Refunds:
- Customers may cancel a service request within a reasonable time frame before the scheduled appointment.
- Refunds for cancelled services or unsatisfactory work will be provided at the discretion of the Company.
- Intellectual Property:
- All content and materials provided as part of our services, including but not limited to logos, trademarks, and website content, are the property of the Company.
- Customers may not reproduce, distribute, or use our intellectual property without prior written consent.
- Governing Law:
- Any disputes arising out of or relating to these terms and conditions shall be resolved through arbitration or mediation, as per the laws of the jurisdiction.
- Modification of Terms:
- The Company reserves the right to modify, amend, or update these terms and conditions at any time without prior notice.
- Continued use of our services after any such changes shall constitute acceptance of the modified terms.
By using our emergency home assistance services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, you may not use our services.